Support
Every BuildMyMap account is supported directly by the person who builds the maps. There is no ticket queue and no phone tree. Email us and you will get a real answer.
Contact us
Email: info@buildmymap.com
Mail: BuildMyMap LLC, 1319 Military Cutoff Rd, Suite CC #127, Wilmington, NC 28405
Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern, excluding US holidays.
How fast we respond
We aim to reply to every email within one business day. If your map is down or showing the wrong information, say so in the subject line and we will treat it as urgent. These are target response times rather than a guarantee, and they are not a service level commitment. See our Terms of Service for what we do and do not warrant.
What we can help with
- Your map not loading, or loading with missing or wrong stops
- Connecting or fixing a calendar feed
- Putting the map on your website, including Wix, Squarespace, and WordPress
- Changing your logo, brand colors, or service area
- Sign in problems and password resets
- Billing questions, invoices, and cancellation
- Adding a paid add on such as appointment booking or extra trucks
Getting a faster answer
When something is wrong, it helps a lot if you include:
- your business name or the email on your account
- a link to your map, or the page on your website where it is embedded
- what you expected to see and what you saw instead
- a screenshot if you can, and whether you are on a phone or a computer
Billing and cancellation
To cancel, email us from the address on your account. There is no cancellation fee and no retention process. Full details are in the Refund & Cancellation Policy.
Privacy and data requests
To access or delete your account data, email us and we will take care of it promptly. Our Privacy Policy explains what we collect and what we never do with it.
If you booked an appointment with a business through their map and want your booking information removed, contact that business directly. They control that information, and we will help them act on your request.